Privacy policy

This policy describes how CIVILTECH AI PTY LTD (“we”) handles personal information. Our registered office is 6 Sortie Port, Castlecrag NSW 2068, Australia. Privacy contact: info@civiltech.io, attention John Richard Bendel, public officer.

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to many organisations and not to every small business. Whether or not an exemption applies in a given year, we handle personal information in the manner set out here, and we apply the APPs to information we hold about enquirers and clients.

The public pages do not ask you to create an account. They do not use advertising trackers, and they do not set analytics cookies. The enquiry form runs in your browser. It does not send the form to a server of ours and it does not store your brief in a database of ours.

If you choose “Open email” or copy the text and send it, you are using your own email service to write to info@civiltech.io. From that moment the contents are correspondence we have received, and this policy applies to them.

Like most websites, the host that serves these pages may keep ordinary server logs (such as IP address, time and the page requested) for security and operation. We do not use those logs to build a marketing profile.

Depending on the enquiry or engagement, we may hold:

• your name, role, organisation, email, phone and postal address;
• project location and the contents of your brief, drawings and correspondence;
• invoices, payment records and the engagement documents; and
• information you authorise us to obtain from a council, authority, surveyor or another consultant.

Please do not send identity documents, health information or other sensitive information in a first enquiry. A civil brief does not need them.

We use personal information to:

• answer an enquiry and decide whether to offer a proposal;
• carry out an accepted engagement;
• meet record-keeping, tax and corporations-law duties; and
• deal with a complaint or a professional claim, if one arises.

We do not sell personal information. We do not add you to a mailing list because you wrote once. Marketing email, if we ever send it, will comply with the Spam Act 2003 (Cth), including a working unsubscribe.

We disclose personal information only as needed for those purposes, including to:

• a professional adviser of ours (for example an insurer, accountant or lawyer) under a duty of confidence;
• a council, utility or other authority, where the engagement requires a submission and you have asked us to make it;
• another consultant on the same project, where coordination requires it; and
• a regulator, court or insurer where the law requires or authorises it.

We do not routinely disclose personal information overseas. Email and the infrastructure that hosts this website may pass through servers outside Australia as a function of those services. If a particular engagement would involve an overseas disclosure of your information, we will say so before it happens, unless the law does not allow us to.

Correspondence and project files are kept in accounts controlled by the company. Access is limited to people who need it for the work. No method of storage is immune to misuse. If we become aware of a breach that is likely to cause serious harm, we will assess it under the Notifiable Data Breaches scheme and notify where that scheme requires it.

We keep enquiry correspondence for as long as it is needed to respond and to record what was said. Client records are kept for the life of the engagement and then for the period required by tax law and for a reasonable period against a professional claim. When information is no longer required, we delete it or de-identify it.

You may ask us what personal information we hold about you, and you may ask us to correct it. Write to info@civiltech.io. We may need to confirm you are the person the information is about. If we refuse a request, we will explain why, unless the law says we must not, and we will tell you how to complain.

Write to the public officer at info@civiltech.io or by post to 6 Sortie Port, Castlecrag NSW 2068, Australia. We will acknowledge the complaint and tell you the outcome we propose. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

We will publish changes on this page and change the effective date. If a change affects a current client in a material way, we will also write to them.